Adding users to the Department, Follow the steps below: • Create a new user using the admin id • After successful user creation, Click Department Members • Click on “Add User” • Search the username newly created. • Select the user from a search result • Then “Select Role” user role in the department • Finally, click “Add User” The user will be added to the department with the assigned role.

Adding users to the Department, Follow the steps below: • Create a new user using the admin id • After successful user creation, Click Department Members • Click on “Add User” • Search the username newly created. • Select the user from a search result • Then “Select Role” user role in the department • Finally, click “Add User” The user will be added to the department with the assigned role.

Yes, you can split the PDF documents into specific page numbers in EisenVault DMS.

Yes, you can split the PDF documents at specific page number in EisenVault DMS.

Hi Artawan, You also received an email from EisenVault when your DMS account was created. You can see your username on that email. Attach the snapshot for reference.

We have OCR available in all languages. Below are the steps to run OCR on documents. 1. Login to EisenVault DMS > Goto your files 2. Open your documents then go to document actions 3. You will see the option of "Run OCR" 4. After OCR, the major version will change to document.

It means you entered incorrect username, please enter correct username.

Permission restricted to main folder and user have manager access to sub-folders that's one case users unable to move documents.

Hi Artawan, Could you please help me with the questions below? • What is the user permission on the Folder? • When did you perform this action (date/time)? • Is there any permission restricted on the folder where the user tries to move documents? • Is the same user able to move documents to other folders if he/she has move access? • Is this error coming with other users too?

What error did you get? could you share a screenshot?

Hi Phung, Below is the step to reset the password: • On the login page, click on “Forgot Password.” • Enter the Username. • Click on Reset. • The reset link will be sent to your registered email Id. • Click on the link in the email. • Enter your new password and confirm your new password. After that, enter your new password, and you will be able to log in to DMS.

Yes, User can set up a multi-level approval process in EisenVault.