EisenVault Gmail™ Add-on Privacy Policy

Argali Knowledge Services Private Limited ("we," "our," or "us") built the EisenVault Gmail™ Add-on as a Google™ Workspace Add-on. This SERVICE is provided by Argali Knowledge Services Private Limited and is intended for use as is.

​

This page informs users about our policies regarding the collection, use, and disclosure of Personal Information when using our Google™ Workspace Add-on.

​

If you choose to use our Service, you agree to the collection and use of information in relation to this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

​

Google™ User Data Collection and Usage

​

What Google™ User Data We Access:

​

• Gmail™ Messages: We read email content, subjects, senders, recipients, and timestamps
   

• Email Attachments: We access attachment names, sizes, content types, and file data
   

• Email Metadata: We collect email thread information and message IDs
   

How We Use Google™ User Data:

​

• Document Preservation: We upload emails and attachments to your EisenVault DMS for archival purposes
   

• Email Organization: We create folder structures in EisenVault based on email threads
   

• Metadata Preservation: We maintain email context including sender, recipient, and timestamp information
   

• Attachment Handling: We process and upload email attachments as separate documents
   

Data Processing Flow:

​

1. User selects an email in Gmail™
    

2. Add-on reads email content and attachments using Gmail™ API
    

3. Data is securely transmitted to our backend server
    

4. Backend uploads data to user's EisenVault instance
    

5. No data is stored on our servers beyond temporary processing
    

Data Retention and Deletion

​

Data Retention Policy:

​

• Our Servers: We do not permanently store any Google™ user data on our servers
   

• Temporary Processing: Email data is only held in memory during the upload process (typically 30-60 seconds)
   

• Backend Logs: We retain minimal logs for debugging purposes for up to 30 days, containing only error messages and system events (no email content)
   

• User Credentials: EisenVault login credentials are encrypted and stored securely in Google™'s user properties
   

Data Deletion:

​

• Automatic Deletion: All email content is automatically deleted from our servers after upload completion
   

• User Control: Users can disconnect from EisenVault at any time, which removes stored credentials
   

• Account Deletion: Upon account deletion, all stored credentials are permanently removed
   

• Log Retention: Debug logs are automatically deleted after 30 days
   

Third-Party Storage:

​

• EisenVault DMS: Email data is stored in the user's EisenVault instance, which may be hosted on our cloud infrastructure (Digital Ocean, AWS) or on the customer's on-premises servers
   

• Data Persistence: Emails and metadata remain stored in the EisenVault DMS until the user manually deletes them from their document management system
   

• Google™ Storage: User credentials are stored securely in Google™'s user properties system
   

• Our Processing: We do not permanently store email data on our processing servers - data is only temporarily held during the upload process
   

Information Collection and Use

​

For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to EisenVault login credentials. The information we request will be retained and used as described in this privacy policy.

The app uses third-party services that may collect information used to identify you.

​

Log Data

​

We want to inform you that whenever you use our Service, in case of an error in the app, we collect data and information (through third-party products) called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. Importantly, this Log Data does not include any email content or personal information.

 

​Cookies

​

This Service does not use "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

 

Service Providers

​

We may employ third-party companies and individuals for the following reasons:

​

• To facilitate our Service
   

• To provide the Service on our behalf
   

• To perform Service-related services
   

• To assist us in analyzing how our Service is used
   

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

Security

​

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Links to Other Sites

​

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Children's Privacy

​

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

Changes to This Privacy Policy

​

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

 

Contact Us

​

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@eisenvault.com.